Product must be in new original condition; unwashed, unworn, no dog/cat hair, no added smells like perfume or deodorant with all original tags, packaging, and hygiene liners. Items can only be returned within 30 days of receiving the item. Refunds will be in store credit only.

Yes as long as your order has not been shipped, we can make changes to your order. Unfortunately during sales, we ship orders almost immediately so changes are not possible. Changes as in item, size or shipping etc. cannot be changed if order is shipped. Please make sure you double check your order and information before checking out.
*During our $5, we will not be able to make changes to your order. However, we can cancel if it has not been shipped yet. Please make sure you double check your order and information before checking out. 

There is a possibility that the boxes may arrive damaged during shipping, and we are unable to replace or refund them as the box was part of a special promotion only and due to the high cost.